Pricing Policies

Clear Pricing, Before the Work Starts

Every rule that shapes your invoice — service calls and hourly billing, travel zones, parts and materials, packages, consultations, credits, and what happens when we find something nobody could see at estimate time — is written out here in plain language, so nothing on your final bill is a surprise.

Written change orders, always No markup when you supply parts Serving Oakland County, MI

Billing Rules

Service Calls, Labor & Travel

How a visit is priced from the moment we arrive, and how your location in Oakland County affects the minimum.

Service Calls & Hourly Billing

Every residential visit starts with a Minimum Service Call. It covers travel, diagnostics, and up to the first full hour of labor on site — there is no separate trip or diagnostic fee.

Minimum Service Call: $100 in Zone A, $145 in Zone B.
After the first hour: continuous labor is billed at a flat $70/hour in 15-minute increments ($17.50 per 15 minutes).
Task minimums: quick single-task installs start at the 1-hour service call; more extensive repairs and installs carry a 2-hour minimum ($170 Zone A / $215 Zone B) or the budgeted labor time published on our flat-rate menu.
After-hours emergencies: $155 for the first hour, then $100/hour in 15-minute increments, 7 days a week, subject to craftsman availability.
Commercial work: billed at a 25% premium over residential rates, also in 15-minute increments after the first hour.

Current figures are always listed on our Rates page.

Travel Zones & Extended-Travel Differential

Oakland County is divided into two travel zones measured from our Waterford base. Your zone only changes the travel portion of the price — labor is priced the same everywhere.

Zone A (Standard): locations within roughly 20 miles of Waterford. Prices published across this site are Zone A unless marked otherwise.
Zone B (Extended): locations 20+ miles out. Zone B adds a flat $45 extended-travel differential, for a $145 Minimum Service Call.
Where the differential applies: the $45 is added to the Minimum Service Call, flat-rate menu items, time packages, and home audits booked in Zone B. Commercial Zone B service calls are $181.25.

Not sure which zone you are in? Use the ZIP code zone checker.

Parts & Materials

Parts & Materials Options

Every service price, hourly rate, flat-rate menu item, and package we publish covers installation and service labor only. Hardware and materials are never folded into those numbers — they are handled separately, so you can always see exactly what you pay for labor and exactly what you pay for parts. That leaves you two straightforward options on any job.

Option A

You Supply the Materials

$0materials markup

Have the parts on site and ready to go, and we simply install them. You pay for labor and nothing else. Confirm the exact make, model, and specifications before your appointment so nothing stalls the job mid-visit.

No markup, no sourcing fee — labor only on your invoice
You choose the exact brand, finish, and model
A wrong-size or defective part can pause the visit
Returns and exchanges stay with you and the retailer

Warranty coverage

Labor: 1-Year Workmanship Guarantee

Parts: not covered by us

Parts warrantied

Option B

We Source the Materials

20%supply markup

Skip the store run entirely. We shop, select the correct part, transport it, and warranty it. Materials are billed at cost plus a standard 20% supply markup covering sourcing time, vehicle use, and the liability we take on for the parts themselves.

We pick the right part the first time, for your fixture
A defective part is our problem to return and replace
Receipts available — the markup applies to cost, not a guess
One invoice covering both labor and materials

Warranty coverage

Labor: 1-Year Workmanship Guarantee

Parts: covered by our workmanship warranty

The one real difference: materials we purchase under the 20% markup are covered by our workmanship warranty. Customer-supplied parts are not covered — we stand behind our installation either way, but we cannot warranty a part we did not select or source.

Which option fits your job?

Neither option is cheaper by default — it depends on whether you would rather spend the time or have us carry it. Here is how the two compare on jobs we book most often around Oakland County.

Common homeowner scenarios, and what each option means for the visit.
Scenario	Option A — you supply ($0 markup)	Option B — we supply (+20%)
Kitchen or bath faucet replacement	Good fit when you have already picked a finish and model you want. Have the faucet and supply lines on site.	We match the part to your sink and existing valves, and the faucet is warrantied alongside the install.
Ceiling fan or light fixture swap	Common choice — fixtures are a design decision. Unbox and check for missing hardware before we arrive.	Best when you want a like-for-like replacement and would rather not shop for it at all.
Smart lock or deadbolt install	Fine if the lock is already bought, but confirm it fits your door thickness and existing bore.	We verify compatibility with your door prep first, which is where most customer-supplied locks stall.
Drywall patch and paint touch-up	Ideal when you still have the original paint — an exact match beats anything we could buy.	We bring compound, tape, primer, and a color-matched paint, billed at cost plus 20%.
Emergency or same-week repair	Workable only if the part is already in hand. A store run on your end can cost a day.	Usually faster. We source on the way, so the repair happens in a single visit.
Part turns out to be wrong or defective	The return and the reschedule are yours. Labor already performed is still billable.	We handle the return and replacement, and the corrected part is covered under our warranty.

Labor pricing itself does not change between the two options. See the full rates and flat-rate menu for what the labor side costs.

Packages & Offers

Packages, Consultations & Credits

The rules behind our prepaid time packages, in-person consultations, and the new-customer loyalty credit.

Time Packages

Our 4-Hour and 6-Hour packages reserve a block of a craftsman’s day for a multi-item punch list in a single visit.

Packages are priced at our standard labor rate less a 10% package discount, and cover labor only.
Packages cover general labor list items (drywall patches, door adjustments, hanging blinds, minor carpentry). Standardized flat-rate menu items have fixed pricing and are excluded.
Packages are prepaid and billed at booking.
Published package prices are Zone A; Zone B adds the $45 extended-travel differential.

In-Person Consultation Fees

Online estimates and instant AI photo estimates are always 100% free. A fee applies only when a hands-on, in-person diagnostic visit is needed before work can be quoted.

Consultation fee: $80 in Zone A, $120 in Zone B (20+ miles).
Fully credited when you hire us: the consultation fee is deducted in full from your service costs if AAA Handyman Services LLC is hired for the work.
Home audits: flat-fee audits are billed separately from consultations; the audit fee is credited toward same-day repairs totaling $250 or more.

$50 Loyalty Credit Terms

New customers receive a $50 Loyalty Credit after completing their first service, applied toward a follow-up visit.

Applicable toward a follow-up service call.
Valid on qualifying labor only. Materials and hardware are excluded.
One credit per household.
Cannot be combined with other discounts or offers.

Payments & Deposits

When payment is due depends on who supplies the materials.

Labor-only projects are paid upon completion.
When we source materials, a material deposit is collected before work begins, with the remaining balance due upon completion.
We accept cash, checks, Zelle®, Venmo®, and Cash App.
A 5% transaction fee applies to all non-cash payments, including checks, Zelle®, Venmo®, and Cash App. Cash payments incur no additional fee.

Cancellation and refund terms are in our Terms of Service.

No Surprise Invoices

No Surprise Invoices Guarantee

Your estimate reflects the conditions we can see when we price the job. Open up a wall, a fixture, or a component and a house sometimes has other ideas — concealed rot, mold, damaged wiring, or old work that never met code. When that happens, the three steps below run every single time, without exception.

Step 1

We Stop

Work in the affected area pauses immediately the moment concealed damage, rot, mold, or a code violation turns up. Nothing further gets done while you are still in the dark about it.
Step 2

We Show You

The condition is documented and photographed. We walk you through what we found, what it means for the job and the timeline, the options for repairing it, and what each option would cost.
Step 3

You Decide

No additional work proceeds and no additional charge is incurred without your explicit approval through a written change order. Say no and we finish the original scope and bill only for that.

What a change order actually is

A change order is a written amendment to the original scope of work. It is not a verbal “while I’m in here” conversation, and it is never assumed from a nod in a hallway. Before any additional work begins, you get it in writing and you approve it.

Every change order spells out

What was found, with photos
The repair options available to you
Added labor and materials cost for each
Any change to the schedule

What never happens

Extra work billed without your approval
A charge that first appears on the invoice
Pressure to decide on the spot
A penalty for declining the extra scope

Concealed conditions such as code violations, structural rot, mold, or damaged wiring fall outside the initial scope of work. The full wording is in Section 4 of our Terms of Service, and the workmanship promise behind it is on our Guarantee page.

Questions

Frequently Asked Questions

The questions homeowners ask us most about parts, markups, and what happens when a job turns out bigger than it looked.

Are parts and materials included in your service prices?

No. Every service price, hourly rate, flat-rate menu item, and package covers installation and service labor only. Hardware and materials are billed separately. You may supply them yourself at no markup, or we can source them at cost plus a standard 20% supply markup covering sourcing time, transport, and parts liability.

Are customer-supplied parts covered under your workmanship warranty?

No. Materials we purchase under the 20% supply markup carry our workmanship warranty. Parts supplied by the customer are not covered, because we did not select or source them. Our installation labor is still backed by the 1-Year Workmanship Guarantee either way.

What does the 20% supply markup actually pay for?

Sourcing time, vehicle use and transport, and the liability we take on for the part itself. It is applied to what the materials actually cost, not to a padded figure, and it is what allows us to warranty the part alongside the installation and handle any return or exchange ourselves.

What happens if you find hidden damage during the job?

Work in the affected area stops immediately. We document and photograph the condition, explain the repair options and what each would cost, and no additional work proceeds and no additional cost is incurred until you approve a written change order.

Can I decline the extra work in a change order?

Yes, and there is no penalty for it. We finish the original scope wherever it is safe and code-compliant to do so, and bill only for that. If a concealed condition makes the original scope unsafe or impossible to complete properly, we will tell you plainly rather than working around it.

What if the part I supply is wrong or defective?

The return or exchange stays between you and the retailer, and the visit may need to be rescheduled to finish the work. Labor already performed is still billable. If we source the part instead, handling a wrong or defective item is our responsibility, not yours.

Can I mix the two options on the same job?

Yes. Homeowners often supply the visible fixture they picked out and let us bring the connectors, fasteners, and consumables. The 20% markup applies only to the items we source, and your invoice itemizes which is which.

Will I know the cost before you start?

Yes. You get the labor figure up front from our published rates or flat-rate menu, and materials are estimated or itemized separately. The only thing that can change the total is a concealed condition, and that cannot be billed without your written approval. See the Rates page for the full pricing menu.

Questions about an estimate?

We would rather answer it now than have it come up on an invoice. Reach out and we will walk you through exactly how your job is priced — labor, materials, and all.

Book Online / Get a Free Estimate Instant AI Estimate Call (248) 385-3432

See our full rates and flat-rate menu

Serving homeowners across Oakland County, Michigan.